POSITION TITLE:  Reception Administrator

 REPORTS TO: Assistant Manager of EEC


PRIMARY RESPONSIBILITY: Under the supervision of the Assistant Manager the Reception Administrator is responsible for screening visitors, maintaining the space and image of as well as coordinating coverage of the entry and client service reception area, along with other minor activities at the reception area of the building.





  • Maintaining the safety of the site as well as providing ongoing administrative support and communication to the assistant manager, program manager, and building manager.
  • Monitors the entrance of clients and staff, answers the facility telephone, maintains administration/reception desk and files, and performs data entry.
  • Screens all visitors to confirm that they are eligible clients or authorized guests of building employees.
  • Ensures visitors are escorted by staff at all times.
  • Greet clients and visitors and direct them to the appropriate person(s).
  • Assist in the maintenance of facility supplies.
  • Act as vendor liaison.
  • Responds to emergencies as needed.
  • Fills out incident reports as needed.
  • Reports violations of House Rules or Program Guidelines.
  • Oversees and assists in coordinating coverage at front entry and lobby to ensure absolute security and cleanliness.
  • Provides information to residents, visitors and applicants concerning building and program regulations.


  • Exceptional organizational skills with reliability and consistency in work performance.
  • Ability to use independent judgment in non-routine situations, such as dealing with a disturbance.
  • Flexibility with a team player mentality.
  • Ability to work with minimal to moderate supervision.
  • An extreme focus on good judgment with a proactive approach to problem-solving.
  • Ability to maintain a professional demeanor with great interpersonal and communication skills.
  • Ability to work tactfully under stress.
  • Other duties as assigned.


  • Maintain professional standards of performance, demeanor and appearance at all times.
  • Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to the requirements of this job description.
  • Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
  • Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
  • Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of staff and to the youth in which we serve.
  • Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
  • Maintaining the strictest of confidentiality.
  • Ability to work with a diverse staff and excel in a multi-cultural environment
  • Requires ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.
  • Ability to reach, bend and walk.
  • Finger manipulation.
  • Ability to comprehend complex materials.
  • Ability to speak and write English clearly and accurately.


  • High School Diploma; or GED.
  • Associate’s or Bachelor’s degree preferred but not required


  • Proficient in Microsoft Office (Word, Excel, and Outlook).
  • Great interpersonal and communication skills (written and verbal).
  • Ability to perform clerical tasks and front office reception.
  • Must also have ability to work with high-risk youth and with diverse staff, clients, and volunteers.
  • Experience working with youth is highly desired, especially at-risk, homeless or runaway youth.


This position is represented by SEIU 1021 under a collective bargaining agreement.