REPORTS TO: Program Manager
PRIMARY RESPONSIBILITY: The primary role of the Residential Counselor is to maintain a safe, healthy, and appropriate environment for service delivery to homeless and/or marginally housed transitional aged youth. The Residential Counselor performs this role by maintaining facility control through shift coverage, providing information about availability and types of services to clients, providing certain services to clients, and documenting efforts.
EXEMPT STATUS: Non Exempt
UNION STATUS: Union
ESSENTIAL JOB FUNCTIONS:
Maintain facility control:
- Maintain shift coverage and primary supervision and support of clients. Answer phone and direct callers appropriately.
- Set and contribute to a safe, dignified, orderly atmosphere by enforcing program rules, policies, and procedures.
- Conduct regular rounds of facility (including bed checks and locker checks,) and interact with clients to share information, provide supplies, and facilitate interventions.
- Ensure safety of clients by controlling access to facilities and helping to ensure adequate health and safety standards are maintained throughout the facility.
- Perform minor janitorial and maintenance duties (including, but not limited to mopping, taking trash out, cleaning dishes and kitchen, changing lightbulbs) while reporting major facility issues through trouble ticket system.
- Respond to emergencies appropriately, including contacting appropriate staff, and interacting and cooperating with police, fire, and medical personnel as needed.
- Participate in emergency preparation activities, such as fire drills.
- Assess incoming clients for dangerous situations (intoxication, bag checks)
- Provide information about availability and types of services.
- Provide linkage and referral to other Larkin Street services like case management and education and employment services
Provide linkage and referral to appropriate external services:
- Provide clear information about services available immediately.
Provide services to clients:
- Teach basic life skills including but not limited to personal interaction, meal preparation, cleaning, grocery shopping, and household maintenance
- Model appropriate personal interaction and life skills at all times
- Lead groups on skills building as needed.
- Ensure that client chores are done
- Provide transportation and accompaniment to client appointments in the community.
- Create incident reports
- Prepare shift notes and log notes
- Maintain thorough and accurate records of client interaction within CMIS system, including progress notes, intakes, and some assessments.
- Participate on client review teams and CQI teams on an as-needed basis
- Maintain program specific client records such as work/school schedules, curfews
OTHER DUTIES AND RESPONSIBILITIES:
- Participate in agency wide activities included but not limited to new hire orientation and other training and all-staff meetings.
- Oversight and maintenance of community spaces.
- Safety awareness of situations and spaces
- Effective management of resources including foodstuffs (communal dinners), laundry and perimeter of facility.
- Responsible for supporting program services within the milieu. For example, crisis intervention or helping to maintain the safety of the program.
- Responsible for contributing towards the care and welfare of staff and to the clients we serve.
- Other duties as assigned.
PHYSICAL & LANGUAGE REQUIREMENTS:
- Proficient in Microsoft Office (Word, Excel, and Outlook)
- Ability to multi-task and efficiently manage priority action items
- Requires ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.
- Ability to reach, bend and walk.
- Finger manipulation.
- Ability to comprehend complex materials.
- Ability to speak and write English clearly and accurately.
- Bachelor’s degree in Counseling, Psychology or Social Work preferred or equivalent experience in a residential program.
BACKGROUND & EXPERIENCE:
- 2-3 years of experience working with high-risk youth in a shelter and/or transitional or supportive housing program(s) preferred.
- Ability to notice symptoms of use and abuse, recovery and treatment philosophies.
- Working knowledge of issues facing homeless youth who are actively using substances.
- Must be a self-starter with excellent follow-through skills.
- Must also have ability to work with high-risk youth and with diverse staff, clients, and volunteers.
- Must have a clean driving record
- Bi-Lingual in Spanish .
- Competitive Salary & Excellent Benefits:
- Starting at $17.17 + Bi-Lingual differential
- Choice of Kaiser medical plans, plus dental and vision- (with coverage at no cost for one of the Kaiser and Dental plans as well as Vision for Employees only)
- Health Care and Dependent Care Flexible spending accounts
- Life Insurance
- Vacation- (starting at 3 weeks, increasing to 5 weeks by year five)
- Sick time
- 11 Paid Holidays + Floating Holidays
- Employee Assistance Program
- Health Advocate Service
- Commuter Benefits Program
- Paid Sabbatical following 5 years of employment
- 403(b) retirement plan
This position is represented by SEIU 1021 under a collective bargaining agreement.
HOW TO APPLY
Submit a cover letter and resume to [email protected] then in the Subject Box please indicate the position that you are applying for.
Larkin Street Youth Services is an equal opportunity employer. Larkin Street Youth Service seeks qualified candidates with interest in the non-profit sector. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.