We have created a non-profit COVID-19 resource guide to help other organizations navigate this ever-changing landscape. We are working hard to develop and share solutions needed to maintain operations while doing our part to mitigate risks to the youth we serve and our staff. This page will be update frequently as solutions and resources are made available.

COVID-19 Best Practices

  1. Put daily core leadership meetings in place to be used to connect, share, problem-solve, update, etc.
  2. Assign a communications lead to digest and manage information internally with staff (daily digest emails, all hands conference calls, etc.), and assign point-people to manage communications with external stakeholders (department of public health, service partners, funders, clients)
  3. Assess your program sites for critical supplies and create a plan to secure those supplies (donation drive, online wish lists, etc.)
    1. Disinfectant/sanitizing wipes and sprays
    2. Masks, gloves
    3. No touch thermometers
    4. Over the counter medications
  4. Reach out to private funders and donors with emergency funding needs (gift cards for food or supplies, hotel points, cleaning supplies, etc.)
  5. Reach out to public funders and advocate for:
    1. Immediate access to emergency funds for hotel vouchers, increased janitorial services, supplies, laptops for remote workers
    2. Emergency contract modifications to utilize funds as flexibly as possible
    3. Relax deliverables, postpone audits, evaluations, reporting, etc.
    4. Change fee-for-service to cost reimbursement contracts
    5. Establish mechanisms for contract advances to maintain cash flow
  6. Assess your ability to pay short-term hazard pay (time-and-a-half) for direct service workers during shelter in place orders
  7. Create minimum staffing contingency plans for every service site that would allow essential services to continue
    1. Assign a point person to collect daily updates from staff on their availability to work shifts given impacts of school closures/dependent care obligations, including willingness to works shifts outside of their usual job roles
    2. Invite staff to contribute accrued sick time in excess of 80 hours to a sick time pool (we are asking staff who cannot work due to illness or dependent care obligations to first exhaust their sick time and then we will pull from sick time bank; we are not asking staff to utilize their vacation time and exploring options to support staff when these resources are exhausted)
  8. Create remote work plans for non-essential staff and assess technology needs to support remote work (upgrade videoconferencing capacity, purchase and issue laptops)
  9. Create consistent, urgent messaging to staff that their safety is important AND essential services must continue in compliance with Shelter in Place and contract obligations
  10. Consult with your benefits provider, employment attorney, and insurance broker, and review your Workers Compensation plan
  11. Prepare for potential Workers Compensation claims related to hazardous workplaces and employer obligations to make risks known and manageable
  12. Providing masks for any young person who is showing symptoms and clear guidance to staff on the public health response when symptoms present
  13. Schedule an adolescent medicine specialist to facilitate a Q&A with staff and young people
  14. Assign a point person to review and communicate OSHA requirements and guidance
  15. Follow Department of Public Health guidance for cleaning/disinfecting high traffic areas and frequent hand washing
  16. Create a COVID19 page on our staff intranet to compile guidance, updates, posters, etc.
  17. Suspend all tours, in-person volunteer activities, and community groups.
  18. Offer meal service in to-go containers.

General COVID-19 Resources

CDC – Coronavirus (COVID-19)

San Francisco Department of Public Health – COVID-19 Facts Here

Homeless Services


SF Disease and Prevention Control

COVID-19 Prevention Poster

Personal Protective Equipment (PPE) and Test Kits Resource

SF Service Guide


Donor Communications During a Crisis News Cycle


COVID-19 Small Business Resiliency Fund (OEWD) – Funding up to $10,000 for employee salaries and rent.

Revolving Loan Fund (OEWD/Main Street Launch) – Microloans of up to $50,000.

Emerging Loan Fund (OEWD/Main Street Launch) – Loans between $50,000 to $250,000.

Economic Injury Disaster Low Interest Loans (Small Business Administration) – Loans to help overcome the temporary loss of revenue and provide economic support to small businesses.

Fundraising Resources

Virtual Gala Overview – Paving the Way 2020

Fundraising from Home

How to Keep Your Fundraising from Stalling During the COVID Crisis

Fundraising Amidst a Global Pandemic


Larkin Street – Screening & Triage Protocol

Dr. Bessel van der Kolk – on the Global Coronavirus Crisis