If you want to provide feedback or feel you have been treated unfairly, you can submit a grievance.
Grievances may include, but are not limited to:
Program guideline concerns or issues with program staff
Issues with unfair treatment or discrimination
If you file a complaint, you have the following rights:
To discuss the grievance with those who will be making the decision.
To not be denied service or otherwise retaliated against because you have filed a grievance.
To have your identity kept confidential to the extent possible while allowing for an investigation.
To take other avenues of review or redress provided by law even though you have used this grievance procedure.
To be provided copies of agency information that you request related to the grievance that is not confidential and/or legally protected from disclosure. You may be required to pay a reproduction charge for this service but this charge may be waived under certain conditions.
To choose to have an advocate present for any meetings with the agency. This other person, who might be a friend, other client, family member or formal advocate, must be provided at your own expense. Staff members of Larkin Street Youth Services may not act as your advocate in this way.