The primary role of the Assistant Manager is to assist the Program Manager in overseeing the development, implementation, and day-to-day operations.

Particular emphasis is placed on working in the SIP Hotel to provide immediate support and feedback to direct line staff. This position also focuses on effective provision of services at the program. Responsibilities include supervision of residential counselors, volunteers and interns; development and implementation of program services; management of the weekly site schedule; ensuring compliance with grants and budgets and providing overall support to the program team. The Assistant Manager is also a member of the agency’s middle management team.


  • Along with Program Manager, oversee day-to-day operations of program services for youth ages
  • Ensure the provision of basic services, meals, special projects/activities, and an emotionally and physically safe, clean, and supportive atmosphere.
  • Provide weekly staff supervision for 8 residential counselors.
  • Take primary responsibility for the effective operation of all client services.
  • Participate in the recruitment, hiring, training, and ongoing development of program staff.
  • Provide guidance to all program volunteers.
  • Coordinate program coverage and scheduling.
  • Oversee data collection and ensure its timely submission.
  • Represent agency at community meetings/activities, when appropriate.
  • Attend and participate in all agency management meetings.
  • Manage multiple program crises through participation in agency’s pager rotation.
  • All other duties as assigned.


  • Proficient in Microsoft Office (Word, Excel, and Outlook).
  • Requires ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.
  • Ability to reach, bend and walk.
  • Finger manipulation.
  • Ability to comprehend complex materials.
  • Ability to speak and write English clearly and accurately.


  • Bachelor’s Degree in a related field; Master’s Degree preferred.
  • Three to five years of experience working with adolescents.
  • 1 – 2 years supervisory experience preferred.
  • Experience working with youth is highly desired, especially at-risk, high risk, homeless or runaway youth and with diverse staff, clients, and volunteers.


  • Excellent written and verbal communications skills.
  • Must be a self-starter with excellent follow-through skills.
  • Demonstrated ability to oversee a diverse staff with a wide range of professional competencies.



This position is represented by SEIU 1021 under a collective bargaining agreement.