PRIMARY RESPONSIBILITY:    The primary role of the Case Manager I is to provide comprehensive strengths based case management services to homeless and/or marginally housed transitional aged youth.



  • Is responsible for the comprehensive evaluation of bio-psychosocial, emotional, educational, vocational and functional needs of young people.
  • Develops an individualized service plans in coordination with Larkin Street Youth Services continuum of care as well as leverages relevant community resources as needed; Case Manager I must participate in collaborative service planning and have an understanding of the stages of change and development.
  • Provides crisis prevention, intervention and safety planning services, along with stress management and life skills development including assisting young people in applying for and obtaining benefits and housing.
  • Is responsible for intake and assessment; direct service linkage and referral; case planning and contracting; case coordination and advocacy; and follow up and after care.
  • Works closely with community behavioral health providers and internal personal service teams to ensure coordinated and effective services.
  • Provides an intensive array of services and supports, including housing and basic needs assistance, physical health care, benefits assistance, enrollment in Hire Up, and referral to integrated mental health services.
  • Maintains accurate detailed observation and progress records and completes necessary electronic data entry into client management information system (CMIS) in a timely manner.
  • Adheres to laws regarding confidentiality and reporting requirements and maintains necessary compliance documentation.
  • Provides case management, mental health services, independent life skills development and housing services to youth in a stages of change based model.
  • Develops and maintains good relationships with clients.
  • Collaborates with fellow staff members and established community partners, including property managers and landlords.


  • Provides coverage for program/site staff and performs duties in the milieu which may include desk coverage, cooking, and cleaning.
  • Provides transportation and accompaniment to client appointments in the community.
  • Completes safety and wellness checks regularly in residential units.
  • Teaches life skills (cooking, cleaning, shopping)
  • Participates in organizational meetings(all-staff, CQI, client review, etc)
  • Provides services when and where clients need them; evenings and weekends will be required when program needs dictate.
  • Responsible for supporting program services within the milieu.  For example, crisis intervention or helping to maintain the safety of the program.
  • Responsible for contributing towards the care and welfare of staff and to the clients we serve.
  • Other duties as assigned.


  • Passion for our agency’s mission in maintaining a positive, upbeat attitude.
  • Exceptional organizational skills with reliability and consistency in work performance.
  • Flexibility with a team player mentality.
  • Ability to work with minimal to moderate supervision.
  • Good judgment with a proactive approach to problem-solving.
  • Ability to maintain a professional demeanor with great interpersonal and communication skills.
  • Capability to learn quickly.
  • A thorough understanding of confidentiality and discretion and a working knowledge of HIPAA.
  • Strong organizational and communication skills.
  • Ability to teach and model life skills
  • Proficiency in Microsoft Office and other web based software solutions.
  • Valid California driver’s license with clear DMV record.
  • Requires ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.
  • Ability to reach, bend and walk.
  • Finger manipulation.
  • Ability to comprehend complex materials.
  • Ability to speak and write English clearly and accurately.


Bachelor’s Degree or 2-3 years of experience working with high-risk youth in a shelter and/or transitional/supportive housing program.


  • Ability to identify, assess and intervene effectively with mental health symptoms and behaviors
  • Experience working with strength-based, restorative justice, trauma informed care practices, and client centered models
  • Working knowledge of issues facing homeless and at-risk youth.


  • Competitive Salary & Excellent Benefits:
  • Starting at $19.34 DOE
  • Choice of Kaiser medical plans, plus dental and vision- (with coverage at no cost for one of the Kaiser and Dental plans as well as Vision for Employees only)
  • Health Care and Dependent Care Flexible spending accounts
  • Life Insurance
  • Vacation- (starting at 3 weeks, increasing to 5 weeks by year five)
  • Sick time
  • 11 Paid Holidays + Floating Holidays
  • Employee Assistance Program
  • Health Advocate Service
  • Commuter Benefits Program
  • Paid Sabbatical following 5 years of employment
  • 403(b) retirement plan

This position is represented by SEIU 1021 under a collective bargaining agreement.

Larkin Street reserves the right to revise job descriptions or work hours as required.