The primary responsibilities of the Pathways RRH Case Manager include working with Pathways 2 Rapid Re-Housing participants, assisting them in their housing search, providing case management services and monitoring the ONE System and coordinated entry referrals. This position can expect a caseload of 12 to 15 transitional aged youth and will be supported by the Program Manager and other Pathways Case Managers.
ESSENTIAL JOB FUNCTIONS:
- Client Outreach, Intake Assessments, Housing Application assistance, follow up during Intake Phase through Housing Move-In Date and up to two years of housing assistance.
- Monthly visits/check-ins with clients who are housed or engaged in housing search.
- Document Collection and Administrative Proficiency. Experience with client database and data collections.
- Attend client meetings as needed including Roommate Meet and Greets, Housing Orientation, Unit Viewings, Lease Signing and Move-In Support.
- Maintain communication with landlords, property managers and community partners, and assist with mediations, as necessary.
- Attend RRH, ONE System and CES trainings and meetings as necessary to ensure accuracy of information and data tracking.
- Communicate with Pathways team around case management and client needs.
OTHER DUTIES AND RESPONSIBILITIES:
- Provide case management, mental health services, life skills development and housing services to youth in stages of changed based model.
- Develop and maintain good clinical relationships with clients.
- Collaborate with established community partners; ability to maintain positive working relationships.
- Provide case management and independent living skills education to clients in the office and in their home.
- Crisis intervention and de-escalation techniques
- Practice life skills training for youth through modeling, active counseling and motivational interviewing and facilitation of groups in accordance with Core Curriculum Models.
- Promote the wellness of the community through a harm reeducation approach.
- Engage successfully with a diverse client population and demonstrate a commitment to Diversity, Equity and Inclusion in all aspects of service delivery and programming.
- Provide an intensive array of recovery-oriented services and supports, including housing and basic needs assistance, physical health care, benefits assistance, enrollment in Larkin Street’s education and employment services, and integrated mental health services.
- Maintain accurate detailed electronic observation and progress records and support youth while adhering to confidentiality and reporting requirements.
- Case Managers must be comfortable with clinical presentations, consultation and supervision and assertively participate in collaborative service planning.
- Seek out team support and supervision, when appropriate. Work with minimal to moderate supervision.
- Participate in professional development activities to enhance skill levels.
PHYSICAL & LANGUAGE REQUIREMENTS:
- Maintain professional standards of performance, demeanor and appearance at all times.
- Bi-Lingual Spanish a plus
- Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to scheduling requirements of this job description and program.
- Maintain a creative, team-building, cooperative approach to job performance with a constructive, problem-solving orientation to challenges.
- Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
- Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the youth we serve.
- Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
- Ability to work with a diverse staff and excel in a multi-cultural environment.
- Requires ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.
- Ability to reach, bend and walk.
- Finger manipulation
- Ability to speak and write English clearly and accurately.
- Experience working with youth is highly desired, especially at-risk, homeless or runaway youth.
- Master’s Degree in Counseling, Psychology or Social Work preferred but not required or 3-4 years of experience working with high-risk youth in a shelter and/or transitional or supportive housing program(s)
- Experience and knowledge of housing subsidies, property management, and tenant/lease relations strongly preferred.
- Willingness to work from a strength-based, harm reduction, client centered model with an emphasis on evidence-based practices
- Willingness to work with aggressive, difficult to engage and / or personality disordered clients
- Ability to set clear boundaries with clients, other staff and volunteers.
- Ability to identify, assess and intervene effectively with mental health symptoms and behaviors
- Ability to notice symptoms of substance use and abuse working knowledge of recovery and treatment philosophies.
- Exceptional organizational skills with reliability and consistency in work performance.
- Excellent written and verbal skills, including public speaking
- Ability to work with minimal to moderate supervision.
- Ability to multi-task with the capability to learn quickly and integrate efficiently.
- Ability to maintain accurate and timely documentation of clinical work
- Must be a team player and ability to work independently.
- Proficient in Microsoft Office (Word, Excel, and Outlook). Prior experience with client case management database collection.
- Ability to provide HIV education and prevention
- Working knowledge of issues facing homeless and LGBTQ youth.
- Must be a self-starter with excellent follow-through skills.
This position is represented by SEIU 1021 under a collective bargaining agreement.
WHO WE ARE
Since 1984, Larkin Street Youth Services has been committed to helping San Francisco’s most vulnerable youth ages 12-24 move beyond street life. This commitment has fueled the development of a comprehensive continuum of services that is nationally recognized as a model of innovative and effective care. We offer stability, safety, and the opportunity for a better life.
Larkin Street’s continuum provides a range of housing options—from immediate emergency shelter to permanent supportive housing—in addition to essential wraparound services that offer kids the resources and skills they need to exit street life. Supportive services include education, technology and employment training; healthcare, including mental health, substance abuse, and HIV services; and case management.
Our success rate in helping kids get off the street for good testifies to a simple truth: Given safety, shelter, compassion, guidance, and enough positive options, kids can find their own solutions. We believe all youth deserve the chance to reach their full potential and contribute their best to the world.