The Director of Engagement Services will be responsible  for overseeing Larkin Street’s two major points of entry:  the Haight Street Referral Center (HSRC) and the Engagement Community Center (ECC).


The Director will:

  • Embody leadership, including driving a unified vision for the division and serving as the spokesperson and primary advocate for the division’s programs in the broader community
  • Develop, oversee and evaluate programming within each entity of the division
  • Promote collaboration, cross training and dual programming among program teams within the division and throughout the agency
  • Foster professional development for employees at all levels of the division
  • Serve as a member of the agency’s Senior Management Team and as such, be the liaison between the Engagement Division, other Larkin Street programs, and the administrative arm of the agency
  • This position is a direct service Director position that requires a strong harm reduction and restorative practices framework to support: client mediation, crisis intervention and prevention, client re-entry meetings, grievances, and collaborative case conferencing.



  • Oversee the HSRC and ECC management teams, actively supporting their work with direct service staff
  • Facilitate access to Engagement services, through the development of staff capacity to understand and demonstrate principles of welcoming, client-centered, culturally competent care that is responsive to the needs of homeless, disconnected, and marginalized youth
  • In coordination with the leadership team, oversee budgets, data collection and tracking, contract requirements, and program outcomes.
  • Conduct periodic strategic planning for the expansion and enhancement of engagement services, including outreach.
  • Support client meetings and ensure that staff are using a collaborative approach of restorative practices and harm reduction.
  • Coordinate with other directors to support staff during critical incidents, including meeting with staff, clients, and debriefing
  • Serve as the point person for client issues with neighbor community base organizations
  • Present and train on behalf of Larkin Street at a local and national level
  • Provide leadership and advocacy in relations with local state and federal public entities and community based organizations  to educate the community about needs for homeless youth
  • Identify and support the training and professional development needs of HSRC and ECC staff
  • On-call Consultant responsibilities associated with the position
  • Availability to work some holidays


  • At least five years of management and supervisory experience.
  • Previous experience overseeing program design and development, implementation and operations, project integration and management across multiple agency sites; staff supervision and training; and budget management.
  • Excellent written and verbal skills, including public speaking
  • Strong commitment to the agency and philosophy of Larkin Street Youth Services


  • Maintain professional standards of performance, demeanor and appearance at all times.
  • Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to scheduling requirements of this job description and program.
  • Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
  • Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
  • Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of youth and families.
  • Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
  • Ability to work with a diverse staff and excel in a multi-cultural environment.



Larkin Street reserves the right to revise job descriptions or work hours as required.

Larkin Street is an Equal Opportunity Employer